In my experience of living in four different US states that the quality of customer service in government departments varies from locale to locale and even department to department, just like in corporations. My visit to the DMV here in Texas was quick and easy but the visit to the DMV in Las Vegas was such a maddening experience I'm surprised anyway bothers to get a drivers license in the first place. In the office if someone announced they were going to the DMV we would assume their inability to escape and start looking for a replacement. I heard stories of a guy that got in line as the foundation was being poured for the DMV and he's still there to this day, fifth in line.

I think you probably get the point.