That's true. In addition to preventing payments, you also have to make a reasonable attempt to cancel service.
Recently in the case of Dish Network, I tried to call to cancel service, and the wait time is 45 minutes. There's no way I am doing that. (They don't let you cancel online or via chat, calling is the only option). Instead I contacted state attorney general's office and they made Dish cancel service.
If you can prove that you made reasonable attempt to cancel service then you're off the hook. In my case Dish sent my account to collections (for the 1 month it took to cancel service) and I wrote them back that I am not paying and why. Never heard back from them after that.
Recently in the case of Dish Network, I tried to call to cancel service, and the wait time is 45 minutes. There's no way I am doing that. (They don't let you cancel online or via chat, calling is the only option). Instead I contacted state attorney general's office and they made Dish cancel service.
If you can prove that you made reasonable attempt to cancel service then you're off the hook. In my case Dish sent my account to collections (for the 1 month it took to cancel service) and I wrote them back that I am not paying and why. Never heard back from them after that.