Yeah, they even showed they knew what the person meant. They were curious about why the person chose that particular word as it’s occurred frequently enough to make them wonder how/why it happens.
Not the asker, but I have the same curiosity, as this phenomenon does not seem to occur with other words in English. I suspect it has something to do with "lose" being the only English word with the "oo" vowel followed by an "s", but I find it fascinating that this mistake can occur. And almost exclusively it is made by native English speakers.