PayPal informed me that I have to file a claim through my bank for the amount that had rolled over to the bank. PayPal ONLY refunded me the amount that PayPal didn't send to my bank. I'm sorry if that wasn't clear in the article (there were two paragraphs about it), but those are the facts.

PayPal was fairly good throughout the ordeal. It's the internal policies that conflict and caused further issues down the chain. I can only do what the CSR advises.