This reminds me of Shu-Ha-Ri (Cockburn from way back - Agile as Coop):
Shu - you don't know what you're doing (people here asking for help);
Ha - you closely follow the rules (people here complaining);
Ri - you understand the topic sufficiently to adapt and respond as necessary (people for whom this is really not a big deal).
[Actually, now that I read the Wikipedia page for that, it's not quite right - apologies to any martial arts people out there http://en.wikipedia.org/wiki/Shuhari]
Shu - you don't know what you're doing (people here asking for help);
Ha - you closely follow the rules (people here complaining);
Ri - you understand the topic sufficiently to adapt and respond as necessary (people for whom this is really not a big deal).
[Actually, now that I read the Wikipedia page for that, it's not quite right - apologies to any martial arts people out there http://en.wikipedia.org/wiki/Shuhari]